Terms and Conditions

Last Updated: 15 January 2025

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Galactic Wins website ("Site") operated by Green Feather Online Limited ("Company", "we", "us", or "our"). By accessing or using our Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site.

2. Eligibility

To use our services, you must:

  • Be at least 18 years of age
  • Be legally capable of entering into binding contracts
  • Not be prohibited from using online gambling services in your jurisdiction
  • Use the Site for personal, non-commercial purposes only
  • Provide accurate and complete registration information

3. Account Registration

You are responsible for maintaining the confidentiality of your account credentials. You agree to:

  • Provide accurate, current, and complete information during registration
  • Update your information to maintain its accuracy
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized use of your account
  • Be responsible for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms or provide false information.

4. Deposits and Withdrawals

  • All deposits are in New Zealand Dollars (NZD)
  • Minimum deposit: $5-$20 depending on payment method
  • Withdrawals require KYC verification
  • Withdrawal requests are processed within 1-3 business days
  • We reserve the right to request additional verification documents
  • You may only use payment methods registered in your own name

5. Bonuses and Promotions

  • All bonuses are subject to specific terms and conditions
  • Wagering requirements must be met before withdrawing bonus winnings
  • Bonuses are intended for recreational players only
  • We reserve the right to void bonuses obtained through abuse or fraud
  • Only one bonus per person, household, IP address, or device
  • Bonus terms are displayed clearly with each offer

6. Responsible Gaming

We are committed to responsible gaming. You agree to:

  • Gamble only with money you can afford to lose
  • Use our responsible gaming tools (deposit limits, self-exclusion, etc.)
  • Seek help if you believe you have a gambling problem
  • Not allow minors to access your account

7. Prohibited Activities

You agree not to:

  • Use the Site for illegal purposes or money laundering
  • Create multiple accounts
  • Use VPNs or proxies to disguise your location
  • Collude with other players or engage in fraudulent activity
  • Use bots, scripts, or automated tools
  • Abuse bonuses or exploit system errors
  • Reverse engineer or tamper with our software

8. Game Rules and Fairness

  • All games use certified Random Number Generators (RNG)
  • Game outcomes are determined by chance and cannot be influenced
  • If a game malfunctions, all affected bets are void
  • We reserve the right to void bets if irregularities are detected
  • Maximum payout limits apply to certain games

9. Intellectual Property

All content on the Site, including text, graphics, logos, and software, is owned by us or our licensors and protected by copyright and other intellectual property laws. You may not reproduce, modify, distribute, or create derivative works without our written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount you deposited in the past 6 months
  • We are not responsible for losses due to technical failures, third-party services, or events beyond our control
  • You use the Site at your own risk

11. Account Closure and Suspension

We reserve the right to suspend or close accounts if:

  • You breach these Terms
  • Fraudulent activity is detected
  • You fail KYC verification
  • Required by law or regulatory authorities

Upon closure, pending withdrawals will be processed after deducting any bonuses and subject to verification.

12. Privacy and Data Protection

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Complaints and Disputes

If you have a complaint:

  1. Contact our support team at support@galacticwins-nz.com
  2. If unresolved, escalate to complaints@galacticwins-nz.com
  3. If still unresolved, contact the Malta Gaming Authority

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of the Site constitutes acceptance of the modified Terms. Material changes will be communicated via email or Site notification.

15. Governing Law

These Terms are governed by the laws of Malta. Any disputes shall be subject to the exclusive jurisdiction of the Malta courts. For New Zealand players, certain consumer protection laws may also apply.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact Information

Green Feather Online Limited
License: MGA/B2C/445/2017
Email: support@galacticwins-nz.com

By using Galactic Wins, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.