Privacy Policy

Last Updated: 15 January 2025

Introduction

Galactic Wins ("we", "us", or "our") operates galacticwins-nz.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We are committed to protecting your privacy and ensuring the security of your personal information.

Information We Collect

We collect several types of information from and about users of our Site, including:

  • Personal Information: Name, email address, postal address, phone number, date of birth, and payment information.
  • Account Information: Username, password, and account preferences.
  • Transaction Data: Details about deposits, withdrawals, gaming history, and bonus usage.
  • Technical Data: IP address, browser type, device information, and cookies.
  • Usage Data: Information about how you use our website and services.

How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide, maintain, and improve our services
  • To process transactions and send related information
  • To verify your identity and comply with Know Your Customer (KYC) requirements
  • To send promotional communications and marketing materials (with your consent)
  • To detect and prevent fraud, abuse, and illegal activity
  • To comply with legal obligations and regulatory requirements
  • To respond to customer service requests and support needs

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • SSL encryption for all data transmission
  • Secure servers with firewall protection
  • Regular security audits and vulnerability assessments
  • Restricted access to personal data by authorized personnel only
  • Secure payment processing through PCI-DSS compliant systems

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Account data is typically retained for a minimum of five years after account closure to comply with regulatory requirements.

Your Rights

Under applicable data protection laws, you have the following rights:

  • Right to access your personal data
  • Right to correct inaccurate or incomplete data
  • Right to request deletion of your data
  • Right to restrict or object to data processing
  • Right to data portability
  • Right to withdraw consent at any time

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies help us improve your experience, analyze site usage, and deliver personalized content. You can control cookie preferences through your browser settings.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our Site, conducting our business, or serving our users. These parties are contractually obligated to keep your information confidential and secure.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of New Zealand. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@galacticwins-nz.com
Address: Green Feather Online Limited, Malta